Eberl Docs

# SECTION 6: CONFLICT AVOIDANCE – CREATING A BETTER TOMORROW TODAY (UNDERWRITING INSPECTIONS ONLY)

We wanted to take the time to share a few of the most common problems that pilots create upon themselves. This is not an attempt to call anyone out, but to share what is going on with our fellow pilots so that we can all grow together as a group and learn from each other.

# 1. Not Contacting The Client Prior To The Inspection

We have spoken with numerous insured and agents that have been upset over the inspector showing up unannounced. We want to remind everyone that it's required to contact the insured before going out to their house. The minute you “ACCEPT” a batch of inspections, that is the time to start contacting them, giving the insured time to respond (24-48 hour at least).

The Insured Number Works But Will Not Respond

Contact the agent (Not the Carrier) and inform them who you are, your position (underwriting inspector) and what inspection you’re attempting to complete.  Also tag “Unable to Reach Insured After Multiple Attempts”.

# 2. Business Phone Numbers

If you call an insured and you get a business and this does happen from time to time, the insured may have left their work number, you can attempt to contact them by just requesting them by name. If for some reason the number is completely wrong, reach out to the agent or try their email if it's listed. Update any issue or new contact information in the Feedback in the Eberl360™ app.

# 3. Feedback Button

Any updated information such as address verification change, new contact phone number, update email, etc., is required for you to add in the Feedback Button.

# 4. Wrong Phone Number/Out Of Service

Contact the agent and see if you can get updated contact information. Email the insured if that's available.

# 5. Missing Photos

One thing that you (EberlInspectors) need to do before checking out of each job is reviewing your Photos. You should see

  1. Exterior elevation**: 20-25** photos including the A/C Unit, Electrical Meter, Gas Meter, all four elevation segment images, any hazards if any you observe onsite.
  2. Roof: 20-25 photos including 1 overview, 8 birdseye view photos, roofing components (Pipe Jacks, Vents, Chimney, etc.), 4+ close ups per slope and 1+ close up photo of roofing component and photos of any visible damages.
  3. Interior: 15-20 photos including electrical panel, plumbing system, water heater, and hazard if any you observe onsite.
  4. Detached Structures: we require 1 roof overview, 4+ birdseye view photos, 1+ close-up image per slope and follow the same pattern as the main dwelling.

# 6. Eberl360™ App Problems

If you are unable to access a certain project ID.  First, try completely closing out of the app and going back in. If that doesn't work then: second, try restarting your phone while the app is closed out. Third, sign out of the app and sign back in. These have been the most common fixes. If you run into these problems, please contact your Operations Manager.  Additionally, if you run into a problem and these do not work, please let us know that as well.

# 7. Eberl360™ Won't Connect To The Drone

Try first unplugging and plugging the phone into the controller. Second, restart the drone. Third, close and open the app backup. Fourth, restart everything.

These are the most common things that we have encountered so far. This is not an all-inclusive list, but hopefully by supplying this information it will help you in your future assignments overcome some of the issues you can or may have already encountered. Please do not hesitate to contact your Operations Manager with any questions or concerns, they are always ready to help.