# SECTION 13: Frequently Asked Questions (FAQ) for Drone Pilots
# 1. Is e360/Eberl affiliated with Bees360 in any way?
No. While e360/Eberl acquired the claims inspection department from Bees360, e360/Eberl operates as an independent company with its own leadership, systems, and standards. There is no ongoing partnership, shared ownership, or operational connection between e360/Eberl and Bees360.
# 2. What are the standard pay rates, payment methods, and payout schedules?
# Base Pay Rates
| Service Type | Base Pay | Mileage (roundtrip) | Buildings | Interior Rooms |
|---|---|---|---|---|
| Exterior Only | $75 | 1-50 miles | Up to 3 structures | N/A |
| With Interior | $85 | 1-50 miles | Up to 3 structures | Up to 3-4 rooms |
# Mileage Tiers and Corresponding Pay
| Distance Range (miles roundtrip) | Exterior Only | With Interior | Mileage Pay |
|---|---|---|---|
| 0-50 | $75 | $85 | Included in base |
| 51-75 | $93 | $103 | $18 (included in rates displayed) |
| 76-100 | $110 | $120 | $35 (included in rates displayed) |
| 101-150 | $145 | $155 | $70 (included in rates displayed) |
| 151-200 | $180 | $190 | $105 (included in rates displayed) |
| 201-250 | $215 | $225 | $140 (included in rates displayed) |
# Payment Method & Schedule:
- Payments are issued via direct deposit each Friday.
- To be included in the next Friday's payout, all images must be submitted and QA approved, no later than 10:00 PM MST the Saturday prior.
- For example, if images are submitted and QA approved by 10:00 PM MST on July 12, payment for that job will be issued on Friday, July 19.
- Statements are emailed each Thursday providing a list of each project to be paid on Friday.
- For example, for Friday, July 19 payments, a statement will be emailed, Thursday, July 18.
- For multiple inspections within a single trip, each case will be evaluated individually to establish the price per inspection, taking into account batch inspections. (Ex: 3 inspections within 150 miles round trip, will consider mileage and base pay for a single inspection and base for the two remaining inspections.)
# 3. What platform or app will pilots use to receive and complete assignments?
Pilots will use the e360 (Eberl360) App that corresponds with their specific device and/or drone model. Below is a breakdown of platforms and installation methods based on device type:
Mobile Devices
- iOS Devices (iPhone/Pad):
- Download the e360 App from the App Store (opens new window)
- Android Devices:
- e360 App on Google Play (opens new window)
- e360 M3 App on Google Play (opens new window)
- iOS Devices (iPhone/Pad):
DJI Smart Controllers (Must support Third-Party Apps)
- e360 M3 APK: Download Here (opens new window)
- e360 APK (standard): Download Here (opens new window)
- Chrome APK (required for login): Google Drive Link (opens new window)
Important: If your third-party capable smart controller model (e.g. RC Pro, or RC Pro 2) does not already include a Chrome browser, you'll need to install the Chrome APK via SD card. When logging into the app and prompted with MFA (multi-factor authentication), select Chrome as your browser.
Drone Compatibility
- Only drones that DJI released the SDK for are compatible with the e360 and e360 M3 apps.
- DJI is currently the only drone manufacturer that our e360 apps are "compatible".
- You may use non-compatible drones, they will just require manual image upload via the web app.
Can I manually manual upload images?
If your drone is not compatible with the e360 apps, you can upload inspection images manually using the Eberl Pilot Web App: using the same User and PWD that you use to sign-in to you re360 app.
🔗https://app-360.Eberls.com (opens new window)
# 4. How can I stay informed on updates and helpful information?
All updates, announcements, and helpful tips are shared in the newsletter section of the e360 (Eberl360) App. Be sure to check the app regularly to stay informed on important changes, reminders, and process improvements.
# 5. Who should I reach out to for general assistance/support
You can submit your questions/concerns via email to: e360support@eberls.com.
# 6. Who should I reach out to for job specific assistance/support?
You should reach out to your assigned Operations Coordinator (OC) and/or your assigned Operations Manager (OM) via phone, text or email. If you need immediate assistance, send a text to your OC/OM.
# 7. Who should I reach out to for payroll assistance/support?
You should contact payroll via email: payroll@eberls.com
# 8. Who should I reach out to for compliance assistance/support?
You should contact compliance via email: e360support@eberls.com
# 9. Where can I send payroll related documents (W9, EIN, voided check, etc.)?
You should email: directdepositdocs@eberls.com