# SECTION 17: Frequently Asked Questions
# 1. What platform or app will pilots use to receive and complete assignments?
Pilots will use the Eberl Inspections App that corresponds with their specific device and/or drone model. Below is a breakdown of platforms and installation methods based on device type:
📱 Mobile Devices
- iOS Devices (iPhone/iPad):
- Download the Eberl Inspections App from the App Store (opens new window)
- Android Devices:
- Eberl Inspections App and DJI Smart Controller(s) Download link (opens new window) (DJI Smart Controller must be third party capable)
- iOS Devices (iPhone/iPad):
🎮 DJI Smart Controllers (Must support Third-Party Apps)
- Chrome APK (required for login): Google Drive Link (opens new window)
Important: If your third-party capable smart controller model (e.g. RC Pro, or RC Pro 2) does not already include a Chrome browser, you'll need to install the Chrome APK via SD card. When logging into the app and prompted with MFA (multi-factor authentication), select Chrome as your browser.
Drone Compatibility
- Only drones that DJI released the SDK for are compatible with the Eberl Inspections App.
- DJI is currently the only drone manufacturer that our Eberl Inspections Apps are "compatible".
- You may use non-compatible drones, they will just require manual image upload via the web app.
# 2. Can I manually upload images?
If your drone is not compatible with the Eberl Inspections Apps, you can upload inspection images manually using the Eberl Pilot Web App: using the same User and PWD that you use to sign-in to your Eberl Inspections App.
🔗 https://app-360.eberls.com (opens new window)
# 3. How can I stay informed on updates and helpful information?
All updates, announcements, and helpful tips are shared in the newsletter section of the Eberl Inspections App. Be sure to check the app regularly to stay informed on important changes, reminders, and process improvements.
# 4. Who should I reach out to for general assistance/support?
You can submit your questions/concerns via email to: e360support@eberls.com.
# 5. Who should I reach out to for job specific assistance/support?
You should reach out to your assigned Operations Coordinator (OC) and/or your assigned Operations Manager (OM) via phone, text or email. If you need immediate assistance, send a text to your OC/OM.
# 6. Who should I reach out to for payroll assistance/support?
You should contact payroll via email: payroll@eberls.com
# 7. Who should I reach out to for compliance assistance/support?
You should contact compliance via email: e360support@eberls.com
# 8. Where can I send payroll related documents (W9, EIN, voided check, etc.)?
You should email: directdepositdocs@eberls.com
# Payment Method & Schedule
- Payments are issued via direct deposit each Friday.
- To be included in the next Friday's payout, all images must be submitted and QA approved, no later than 10:00 PM MST the Saturday prior.
- For example, if images are submitted and QA approved by 10:00 PM MST on July 12, payment for that job will be issued on Friday, July 19.
- Statements are emailed each Thursday providing a list of each project to be paid on Friday.
- For example, for Friday, July 19 payments, a statement will be emailed, Thursday, July 18.
- For multiple inspections within a single trip, each case will be evaluated individually to establish the price per inspection, taking into account batch inspections. (Ex: 3 inspections within 150 miles round trip, will consider mileage and base pay for a single inspection and base for the two remaining inspections.)